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SHIPPING & RETURNS

Product Availability

All products are subject to availability; and we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if we are unable to fill your order.

Pricing & Payment

Prices displayed on WHO WHAT NEXT website are quoted in Euros. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled.

WHO WHAT NEXT accepts the following forms of payment for online purchases:

  • Credit Card

  • PayPal

Your order will be shipped as soon as we have received the transaction confirmation and confirmed stock availability.

Sales Tax

WHO WHAT NEXT charges local taxes on online transactions, as required by applicable laws. Please note that your on-screen transaction total reflects estimated tax.

Shipping and Delivery

For security reasons, WHO WHAT NEXT online purchases will require a signature upon delivery. All purchases are shipped via Express Mail. To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment, in addition to the time of the actual shipping (about five business days). Orders are processed and delivered Monday through Friday, excluding holidays. WHO WHAT NEXT cannot be responsible for unanticipated delays.

Exchanges

To exchange an item purchased on WHO WHAT NEXT, you must send us an e-mail confirming the need to exchange an item identifying the replacement item. Finally, the original item must be returned within 30 days from date of delivery, accompanied by the original sales slip. Please note that WHO WHAT NEXT must receive the returned item in original condition. We will not accept merchandise that has been used or damaged. Shipping charges for any returned item(s) are the client’s responsibility.

We reserve the right to refuse exchange of any merchandise that does not meet the above return requirements in WHO WHAT NEXT sole discretion.

WHO WHAT NEXT does not accept returns unless has been found a craft flaw. Refunds may only be issued in the same form as was utilized for payment.

Changes/Cancellations

If you wish to cancel or modify your order, please send an email as soon as possible to shop@whowhatnext.com. We will make every effort to accommodate your request. However, once a product has left our premises for shipping, the purchase cannot be cancelled or modified until the product has been returned to us. In this case, please refer to our exchange policy.

Authentic Guarantee

We guarantee the authenticity of all products purchased through WHO WHAT NEXT online. All products are crafted with the highest quality.

Errors and Inaccuracies

Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.

Exchanges

WHO WHAT NEXT does not accept returns unless has been found a craft flaw. Refunds may only be issued in the same form as was utilized for payment.

To exchange an item purchased on WHO WHAT NEXT, you must send us an e-mail confirming the need to exchange an item identifying the replacement item. Finally, the original item must be returned within 30 days from date of delivery, accompanied by the original sales slip. Please note that WHO WHAT NEXT must receive the returned item in original condition. We will not accept merchandise that has been used or damaged. Shipping charges for any returned item(s) are the client’s responsibility.

We reserve the right to refuse exchange of any merchandise that does not meet the above return requirements in WHO WHAT NEXT sole discretion.

Contact Us

For additional assistance concerning our online store or your online purchase, please contact us via email at: shop@whowhatnext.com or at the address below:

 

MYPITANGAS WORLD, Unipessoal Lda

Rua do Açúcar 76, 0.23

1900-009 Lisboa

Portugal

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